Movers Ealing Terms and Conditions

These Terms and Conditions govern the provision of removal, relocation, packing, and associated services by Movers Ealing. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below unless the context requires otherwise.

Company means Movers Ealing, the removal service provider supplying the services described in your quotation or booking confirmation.

Client means the person, business, or organisation requesting or receiving the services from the Company.

Services means any removal, packing, loading, unloading, transportation, storage, or associated services provided by the Company to the Client.

Goods means the personal effects, furniture, equipment, and any other items that the Client requests the Company to handle, move, or store.

Premises means any property or location from or to which the Services are to be provided, including access roads, driveways, communal areas, and internal spaces.

Agreement means the contract between the Company and the Client, comprising these Terms and Conditions, any quotation, and any written or verbal confirmations.

2. Scope of Services

The Company provides domestic and commercial removal services, including but not limited to local moves, regional moves, packing and unpacking, loading and unloading, transport of Goods, and related services. The exact scope of Services for each job will be set out in a quotation or booking confirmation issued by the Company and accepted by the Client.

The Company reserves the right to refuse to carry or handle any Goods that are illegal, dangerous, hazardous, or otherwise unsuitable for transport or storage, as determined at the Company’s discretion and in line with applicable law and regulations.

3. Booking Process

3.1 Booking Requests

Clients may request a quotation or provisional booking by providing accurate and complete information regarding the Services required, including the addresses, property type, access details, inventory or volume of Goods, preferred dates and times, and any special requirements.

3.2 Quotations

Any quotation issued by the Company is based on the information supplied by the Client. Quotations are valid for a limited period as stated at the time of issue and may be subject to change if the Client’s requirements or conditions differ from those originally described.

3.3 Acceptance of Booking

A binding Agreement is formed when the Client explicitly accepts the quotation or booking confirmation, and the Company confirms the booking. The Company may, at its discretion, require a deposit or part payment before confirming the booking. The Client is responsible for checking all details in the confirmation and notifying the Company promptly of any errors or omissions.

3.4 Changes to Bookings

Any changes requested by the Client, including changes to dates, times, addresses, access arrangements, or the volume of Goods, must be agreed in advance with the Company. Changes may affect the price and availability of the Services. The Company does not guarantee that changes can be accommodated but will make reasonable efforts to do so.

4. Client Responsibilities

The Client agrees to:

Provide accurate and complete information relevant to the Services, including access restrictions, parking limitations, and any items requiring special handling.

Arrange suitable parking and access for the Company’s vehicles at all involved premises and, where necessary, obtain any permits, permissions, or authorisations required from landlords, local authorities, or building managers.

Ensure that Goods are properly packed, secured, and ready to move if packing is not included in the Services, and that all fragile or high value items are clearly identified.

Be present or represented by an authorised person at the premises during the move to provide instructions and sign any relevant documents, unless otherwise agreed in advance.

Comply with all applicable laws and regulations relating to the Goods, premises, and any waste or items to be disposed of.

5. Payments and Pricing

5.1 Pricing

Prices are based on the scope of Services, distance, estimated time, volume or weight of Goods, access conditions, and any additional requirements. All pricing details will be communicated to the Client as part of the quotation or booking confirmation.

5.2 Deposits and Balance Payments

The Company may require the Client to pay a deposit to secure a booking. The deposit amount and due date will be stated by the Company during the booking process. The remaining balance is payable on or before the completion of the Services, unless otherwise agreed in writing.

5.3 Payment Methods

The Company accepts payment by the methods it chooses to offer from time to time. The Client must ensure that cleared funds are available by the due date. The Company reserves the right to withhold or suspend Services if payment is not received as required.

5.4 Overruns and Additional Charges

If the Services take longer than originally estimated due to circumstances beyond the Company’s control, including but not limited to inaccurate information provided by the Client, delays in gaining access, waiting time caused by the Client or third parties, or increased volume of Goods, the Company may apply additional charges at its standard rates. Any extra services requested on the day of the move, such as additional packing, dismantling, or extra journeys, may also incur additional charges.

5.5 Late Payments

If the Client fails to pay any amount when due, the Company may charge interest and administrative fees in accordance with applicable UK law. The Company may also withhold delivery of Goods or suspend further Services until all outstanding amounts have been settled.

6. Cancellations and Amendments

6.1 Client Cancellations

If the Client wishes to cancel or postpone a booking, notice must be given to the Company as early as possible. Any cancellation or postponement may incur charges according to the notice period given and any costs already incurred by the Company. Details of specific cancellation charges will be provided by the Company and may vary depending on the nature of the booking.

6.2 Company Cancellations

The Company reserves the right to cancel or postpone the Services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdowns, staff illness, safety concerns, or other events of force majeure. In such cases, the Company will seek to rearrange the Services at the earliest mutually convenient date. Liability for any loss arising from such cancellation will be limited as set out in these Terms and Conditions.

6.3 Failure to Provide Access

If the Company is unable to start or complete the Services because the Client fails to provide access, appropriate instructions, or necessary permissions, the Company may treat the booking as cancelled by the Client and apply relevant charges.

7. Liability and Limitations

7.1 Duty of Care

The Company will exercise reasonable skill, care, and diligence in providing the Services and handling the Goods. However, the Company’s liability is subject to the limitations and exclusions set out in these Terms and Conditions.

7.2 Exclusions of Liability

The Company will not be liable for:

Loss or damage arising from the Client’s failure to adequately pack items where packing was the Client’s responsibility.

Loss, damage, or deterioration of items with inherent defects, pre-existing damage, or inherent vice, including fragile or perishable items.

Loss or damage arising from wear and tear, gradual deterioration, atmospheric or climatic conditions, or vermin or pests.

Loss or damage to jewellery, watches, money, securities, important documents, collections, or items of exceptional value unless specifically declared and agreed in writing before the Services commence.

Damage to areas of the premises not directly caused by the Company’s negligence, or minor cosmetic damage to walls, floors, or doorways arising from the normal movement of large or heavy items where reasonable care has been taken.

Any loss arising from delays or failure to perform the Services when such delay or failure is due to circumstances beyond the Company’s reasonable control.

7.3 Limitation of Liability

Subject to applicable law, the Company’s total liability for loss of or damage to Goods, or for any other loss arising from the Services, shall be limited to a reasonable amount per claim or per consignment, as communicated by the Company. The Client may request additional cover or higher limits where available, subject to payment of any additional charges.

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by the Company’s negligence, fraud, or any other liability that cannot be excluded under UK law.

7.4 Notification of Loss or Damage

The Client must inspect the Goods and premises as soon as reasonably possible after completion of the Services. Any visible loss or damage believed to be attributable to the Company must be reported to the Company promptly, with reasonable details and evidence. Failure to notify within a reasonable time may affect the ability to investigate and handle any claim.

8. Insurance

The Company maintains appropriate insurance cover for its operations in line with industry practice and applicable regulations. The extent of cover and any applicable limits or exclusions may vary. Details can be provided to the Client upon request. The Client is encouraged to maintain its own insurance for Goods of high value or particular sensitivity.

9. Access, Parking, and Property Protection

The Client is responsible for ensuring suitable access and parking for the Company’s vehicles at all premises involved in the move. This includes arranging any necessary permits and ensuring that driveways, entrances, stairways, lifts, and corridors are clear and suitable for the movement of Goods.

The Company will take reasonable care to avoid damage to property while carrying out the Services. The Client should take reasonable measures to protect floors, walls, and fixtures where required. The Company is not responsible for damage caused where movement of items is undertaken at the specific request of the Client in circumstances where it is reasonably foreseeable that damage may occur due to size, weight, or access limitations.

10. Waste, Disposal, and Environmental Regulations

10.1 General Waste Responsibilities

The Company is not a general waste carrier and will not remove household waste, building rubble, hazardous materials, or items requiring specialist disposal, unless specifically agreed as part of a separate service in compliance with applicable waste and environmental regulations.

10.2 Prohibited Items

The Client must not present illegal items, chemicals, toxic substances, gas cylinders, explosives, or any other dangerous goods for collection, removal, or disposal. If such items are discovered, the Company may refuse to handle them and may, where necessary, notify relevant authorities.

10.3 Duty of Care and Licencing

Where the Company provides any service involving the removal of unwanted items or waste, this will be carried out in accordance with applicable UK waste regulations and duty of care requirements. The Client agrees to provide accurate descriptions of items for disposal and to comply with any instructions given by the Company relating to waste handling and segregation.

10.4 Environmental Considerations

The Company aims to operate in an environmentally responsible way and may, where practicable, prioritise re-use, recycling, or lawful disposal routes. The Client acknowledges that certain items may incur additional charges due to special handling or disposal requirements.

11. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company as soon as reasonably possible so that the Company has an opportunity to investigate and, where appropriate, resolve the issue. The Client should provide relevant details, including dates, locations, and a description of the concern, along with any supporting evidence.

The Company will endeavour to handle complaints in a fair and timely manner. If a dispute cannot be resolved directly between the parties, either party may consider using mediation or other alternative dispute resolution methods before resorting to court proceedings, where appropriate.

12. Data Protection and Privacy

The Company will collect and process personal data provided by the Client only for the purposes of managing bookings, delivering the Services, handling payments, and complying with legal obligations. The Company will take reasonable steps to protect personal data against unauthorised access, disclosure, or misuse, in line with applicable UK data protection laws.

By using the Services, the Client consents to the processing of personal data for these purposes. The Client has rights in relation to personal data, including the right to request access, correction, or deletion where applicable and subject to legal requirements.

13. Termination

Either party may terminate the Agreement if the other party commits a serious breach of these Terms and Conditions and, where the breach is capable of remedy, fails to remedy it within a reasonable period after receiving notice. Termination will not affect any rights or obligations that have already accrued up to the date of termination, including payment obligations and any limitations of liability.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between the Company and the Client, are governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes or claims arising out of or in connection with these Terms and Conditions, the Agreement, or the Services.

15. General Provisions

15.1 Entire Agreement

These Terms and Conditions, together with any quotation or written confirmation issued by the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, representations, or understandings.

15.2 Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

15.3 No Waiver

Failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

15.4 Updates to Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that Agreement unless otherwise agreed in writing. Clients are encouraged to review the Terms and Conditions periodically.

By proceeding with a booking or using the Services, the Client confirms that they have read, understood, and agree to these Terms and Conditions.